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Free Domestic Standard Shipping

Fragrancebnb.com now offers Free Domestic Standard Shipping within the 48 contiguous U.S. states (Excluding Hawaii and Alaska) for merchandise orders $79 and over (excluding taxes).*

Ship FREE with these easy steps:

Free Domestic Standard Shipping

  1. Place at least $79 of eligible Fragrancebnb.com products in your Shopping Bag.*
  2. Proceed to checkout.
  3. Enter your Shipping Destination and Shipping Method in your Shopping Bag and/or in Checkout.
  4. Free Standard Ground Shipping will be applied to your order.
  5. Place your order and enjoy!

* This offer is only good on purchases of $79 or more shipped within the domestic 48 US states. No coupon code required. Free Shipping doesn’t apply to heavy or oversize items. The minimum purchase required for Everyday Free Domestic Standard Shipping or free shipping promotions doesn’t include restricted items, E-Gift Certificates, gift wrap, or shipping and handling charges and taxes. Free Shipping is not applicable on prior purchases and cannot be redeemed for cash. Offer subject to adjustment due to returns, cancellations and exchanges. Offer may be modified or discontinued at any time without notice.

For Free Shipping, you must enter shipping Zip/Postal Code in your Shopping Bag and/or in checkout for free Standard Ground Shipping to be applied. You must select “United States” for country and “Standard Ground” for your shipping method. Standard shipping charge will be deducted from your order when you make a purchase for the amount required by the promotion.

Processing Times

  • Orders are shipped Monday-Friday, excluding holidays. Please allow up to 48 hours for order processing.
  • All orders are shipped with a tracking number & delivery confirmation.
  • All order information is FINAL!We cannot change the shipping address after an order is placed for any reason! Please be sure to use the correct address & payment method before checking out!

Transit Times

We partner with our preferred shipping providers UPS, UPS’s SurePost®, and the US Postal Service for your convenience. The UPS SurePost® services combines the reliability and consistency of UPS Ground network and final delivery typically provided by U.S. Postal Service (USPS)—delivery to customers' mailboxes. UPS has arranged for all USPS package scanning and delivery statuses to be uploaded to their system. So, even if your package is delivered through USPS, the tracking information will still be available with the same UPS tracking number and through the UPS website. Please refer to our shipping table for delivery charges and transit times. Generally, orders should arrive within 2- 8 business days for Standard method.

Orders shipped via Standard method will be delivered by the US Postal Service or UPS. Orders shipped to a P.O. Box will be delivered by US Postal Service.

All packages shipped by UPS are delivered Monday – Friday only. All packages via USPS are delivered Monday – Saturday

.

Standard (2-8 Business Days)

Expedited (2-4 Business Days)

Canada (7-14 Business Days)*

 

*Please be aware that any customs fees, taxes, or duties are responsibility of the buyer! Please research your country's laws and regulations prior to placing an order.

Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.

Return shipping charges may apply for refused or unclaimed packages.

A signature may be required upon delivery.

Saturday Delivery (where available) is available for an additional fee. Please visit www.ups.com or call UPS Toll Free 800-742-5877 to check availability. Contact us to arrange for this service.

Holiday Ordering - We highly suggest that you place your order at least 7-10 days before any major holiday to allow enough time for delivery.

International Shipments

We ship to Canada. Our preferred carriers are UPS and the US Postal Service. Orders shipped to Canada will arrive by RRDonnelly if it contains perfumery products or alcohol-related items. Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance. Your package will be delivered by the partnering local Post Office or UPS.

PLEASE NOTE:  Please be aware that any customs fees, taxes, or duties are responsibility of the buyer! Please research your country's laws and regulations prior to placing an order.  If you decide to refuse any shipments from fragrance.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Fragrancebnb.com. This amount will be deducted from your merchandise refund. BeautyEncounter.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us: Email: sale@fragrancebnb.com.

International Shipping Surcharges May Apply: A international delivery surcharge or oversize charge may be added to certain Gift with Purchase item(s) due to special handling and shipping requirements (weight, size, etc.) in addition to the listed rates. Due to the high cost of international shipping, this surcharge needs to be paid before the order is shipped. In the unlikely event that we anticipate a surcharge or delay in your order, you will be notified via email with the additional cost.

 

Products That Cannot Be Shipped Internationally

We cannot ship select brands outside the 50 US States. Select brands include: Dermalogica, IMAN, NYX Cosmetics and Jane Iredale.

We cannot ship the following brands to  Canada: Goldwell and KMS.

 

Dangerous Goods

Perfumery products and alcohol-related items are classified as ‘dangerous goods’. Due to international postal regulations, we are unable to ship these products by Standard Airmail. If you order contains these products, please select International Expedited shipping method. We will use UPS to ship your package. Your package will be cleared and delivered by UPS

Military APO/FPO and U.S. Territories

We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship Expedited service to APO/FPO U.S. Military addresses. Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed for up to 8 weeks.

Oversized Packages and Special Circumstances

Please be aware that additional special handling charges may be applied for oversized packages, remote location delivery or high-value orders. We will contact you if your order qualifies for any of the above, and inform you the amount of additional payment that is required. You will be given the option to make payment or cancel your order.

 

Different Ship To and Bill To Addresses

Fragrancebnb.com allows you to ship to an address other than your billing address. However, we do require that you provide us with the billing address that match's your card institution's records.

 

Returns

Returns Policy

Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery for a store credit. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components. When calling or emailing our customer service team, please have your order number available to allow us to better serve you. 

Return Policy - Specific Guidelines and Restrictions:

Gift Wrapping are non-refundable and not creditable.

Refunds: A 15% restocking fee and S&H will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to company error or product defect.

More on Refunds:

Allow 7-10 business working days for your refund.

Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.

Refunds can only be credited back to the same payment method used on the original order

Fragrancebnb does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Gift wrapping fees are fully reimbursed if an error was due to a product defect or company error.

How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?

We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You must contact us within 24-48 hours of receipt of merchandise for us to initiate the return process according to our outlined policy. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, Fragrancebnb is NOT obligated to refund your original shipping cost or your return shipping fee. Fragrancebnb reserves the right to only give back the original item price purchased, minus the shipping fees, discounts, applicable gifts, and a 15% restocking fee.

Some items cannot be returned for refunds or store credits:

Fashion Accessories – These products may not be returned.

Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.

Cancelling or Canceled Orders: Eligible for full refund, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.

No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.

Free Shipping Offers: For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement of refunds. Any shipping cost that you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $7.99 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to company or Carrier error.

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 72 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect, send us pictures of the package/item and indicate if you would like a replacement by commenting as such on the notes section.

Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.

Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 72 hours of merchandise receipt. Contact Customer Care by email sale@fragrancebnb.com  or call (443)712-7140 (M-F, 8.a.m. to 4 p.m. PST). Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

Promotions/Gift with Purchase: If returning an item that qualified for promotional gift, please include the promotional gift with your return to receive a refund to the payment method used. If you choose to keep the bonus gift, your credit amount will be deducted for the gift value.

Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.

Return from Canada to Sender: A 15% restocking fee and any additional S&H will be assessed accordingly. All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a company error.

Returns & Shipping of Dangerous Goods

Certain items including fragrances, aerosols, some items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals) are considered as dangerous goods (Hazardous Materials (HAZMAT) by the US Department of Transportation (DOT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Fragrancebnb uses Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal and non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards web site at pe.usps.com

Return Merchandise Authorization (RMA)

Follow the instructions below to return a product to the Fragrancebnb.com fulfillment center:

Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.

Securely re-carton/package the unused item(s) you wish to return, along with any applicable free gifts, and a copy of the original packing slip using the packaging materials that came with your online purchase. You must include and fill out the approved RMA form that has been emailed or provided to you.

Write your RMA number on the outside of the shipping box/envelope.

Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.

*Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

Fragrancebnb.com

c/o Returns Department

108 Business Center Dr.,

Reisterstown, MD 21136

USA

*Before mailing, refer to the “Returns and Shipping of Dangerous Goods” section. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Fragrancebnb does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

You can check your order status online at anytime to see if we’ve received and process your RMA request. You also may Contact Us to check on the return status. Please have your order number available to allow us to better serve you.

Order Inquires

(443)712-7140 (M-F, 8 a.m. to 5 p.m. PST)

Minimum Purchase Threshold

Minimum order total for special offers such as a free shipping is calculated NET of discounts, tax and shipping. Meaning, your final minimum spend total does NOT include shipping charges, coupon discounts, or applicable sales tax. For example, if the total purchase needs to be $79 and your total is $79.00 before any coupon discount is applied and also includes shipping and taxes, then you will NOT qualify for Free Shipping promotion unless the total excludes all taxes, shipping, and discounts. As with all promotions, Fragrancebnb reserves the right to cancel an order for any unauthorized, altered or ineligible use, and to modify or cancel any order or promotion due to system error or unforeseen problems. At its sole discretion,  may refuse the award of Gift with Purchase if it is believed a customer is abusing the program by returning merchandise used to secure the Gift with Purchase item.

 

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